FAQs Dress Hire - Delivery, Pick Up Info for Australia

We try to cater for ladies of all heights, so each gown is a slightly different length. Before you order, please check the dress length and recommended height under the “Size & Fit” tab on each product page. If you are worried about the length of your dress, simply contact our friendly Customer Happiness Team for assistance.

Can I book dresses in advance?

You can book your dress up to 6 months in advance. We recommend you reserve your dress 1 – 2 days before your event to avoid any last-minute panics and to make sure everything’s perfect. Once your requested delivery date has been confirmed, we will send you a confirmation email.

How do I return my dress?

Place your dress back into the packaging that it was sent in, and seal it. Stick the included returns label over the top of the existing label.
If the returns label is an Australia Post label, drop the parcel off at your nearest Post Office or yellow Express Postal Box.
If the returns label is a Sendle label, take the parcel to your nearest Sendle drop-off location.

What if my rental period ends on a Sunday or a public holiday?

If you have an Australia Post return label, just drop your return in the nearest yellow Express Postal Box on your return date. If you have a Sendle return label, take your return to your nearest Sendle drop-off location as soon as it is open.

What if I accidentally stain or damage the dress?

We understand that some wear and tear may be inevitable, and as such we provide free $100 accidental damage insurance to cover these types of accidents. Please contact us if you’ve accidentally stained or damaged the dress.

What if the designer dress doesn’t fit, or I simply don’t like it?

No problem! Simply fill out the Return Request Form, send your dress back via the prepaid return bag within 24 hours of delivery (with tags still intact), and we’ll send you out a new size or offer a full refund. If you've selected the same-day delivery option, we will issue a full refund minus the shipping cost.

How does the 'Backup Dress' work?

If you're unsure about the dress size or fit, or simply want to try another style, you can add your booking a 'backup dress' for $15. Simply select the "Add Backup Dress" option before checkout, and select your backup dress from our collection.

A few details to keep in mind when selecting your backup dress:

Your 'backup dress' can be any dress - a different size of the same dress, or a completely different style. It's up to you.
Please make sure the 'delivery date' of your backup dress is the same as your primary dress.
When you add a backup dress to your cart, the lower priced dress will automatically discount to $15.
Remove the tag only from the dress you choose to wear for your event. Untagged dresses are considered 'worn' and accrue the full rental price.
Kindly be reminded that including a Backup Dress in your order does not entitle you to wear both of them to an event. One of your dresses is required to be returned with its tag still intact and if not, it will be considered worn and you will be charged the full rental price of the Backup Dress (less the $15 you have already paid for it).
We recommend choosing two styles within a similar price range as the difference between two styles does not get refunded if you choose to wear the more expensive item.

How long will it take for my designer dress to be delivered?

The estimated standard delivery time is 1-2 business days - depending on your location & the time you placed your order. If your order is placed before 11am (Sydney time), we will dispatch it on the same day, but if not, we will dispatch it the next working day.
If you place an order on a weekend or public holiday, then the order will be processed during business hours on the next business day.

What if I’d like to get my designer dress today?

We offer same-day delivery service in Sydney Metro area (within 20km of Sydney CBD) for orders placed before 3pm. Same-day delivery parcels will arrive at your door between 9am - 8pm (Sydney time) Monday through Friday.

General

What is GlamCorner?

GlamCorner is Australia's favourite online designer dress hire destination for all of life’s special occasions. Whether it be something chic for a night out, an elegant gown for a formal, or a beautiful dress for a friend's wedding, GC provides all Australian women with unique fashion experiences for any occasion. At GlamCorner, you can hire luxury designer dresses at a fraction of their original retail price. Simply rent a dress, rock the house in it, and return it. Easy!

Do I need to have an account to rent from GlamCorner?

No, you are not required to have an account to rent from GlamCorner. However, without one you won't be able to enjoy these great benefits:

Save your favourite styles in My Favourites
Faster check-out
Exclusive offers and personalised style recommendations from our stylists
Check your current order status + your order history

If you don't want to miss out on all of these benefits, simply sign-up today. Membership is free!

How long can I rent a designer dress from GlamCorner?

You can make a reservation for 4 or 8 days. Simply select your preferred rental period and then your 'delivery date' when you're making a booking. We'll deliver your dress to you just before the first day of your rental period ('Delivery Date') - you then have to post the dress back to us on the lastday of your rental period ('Return Date'). For example, if you make a 4-day booking and receive your designer dress on a Friday, you’d drop it in mail on the following Monday by 5pm. We’ll send you a friendly reminder via email and text. If your 'return date' falls on a Saturday or Sunday, simply drop your dress in the yellow Express Postal Box any time on the return date, or at your nearest Post Office on Monday. It'll be shipped back to us in the next business day.

How much does it cost to hire a designer dress online from GlamCorner?

Our prices are very competitive - and comes to about 10-15% of the retail price. See individual dresses for rental fees.

Are all the online designer dresses new?

All our designer dresses are either brand new or in near-new condition.

Can you guarantee the authenticity of the garment?

At GlamCorner, we unconditionally guarantee that all our dresses are 100% authentic.

What is the condition of the dress when I receive it?

We have very strict quality control measures. All our dresses are dry-cleaned, pampered and preened after every use, so your dress will arrive in excellent condition.

Do I need to dry clean the designer dress before returning it?

No, don't worry about dry-cleaning - we’ll take care of that for you.

Does the dress arrive wrinkle-free?

We do our best to ensure that every dress arrives wrinkle-free. After being steamed and pressed, all dresses are wrapped in a garment cover and placed in a beautiful box before being delivered. Certain fabrics are more prone to wrinkles though, and if you receive a dress with slight creases, please try steaming the garment on low heat. Alternatively, you can hang the dress in a steamy bathroom and the steam will de-crease it. However, please ensure to hang the dress where it can't accidentally get splashed. Note: please do not iron the dress as this may cause damage.

What do I do if my dress is too long for me?

We try to cater for ladies of all heights, so each gown is a slightly different length. Before you order, you can check the dress length and recommended height under the “Size & Fit” tab on each product page. We ask that you don’t attempt to alter any of our delicate dresses. If you are worried about the length of your dress, simply contact our friendly Customer Happiness Team for assistance.

What happens if I damage the dress?

We provide free $100 accidental damage insurance to allow for any minor mishaps. In the rare scenario that the repair cost is over $100, we’ll ask you to pay the difference. For example, if the repair cost is $150, we’ll ask you to pay $50.

What if the dress is lost or damaged beyond repair?

If your dress gets lost, stolen or damaged beyond repair, you will be liable to pay for the retail price of the item as listed on our website.
We know that this is a rare and unfortunate event, and rest assured, we’ll work out the best solution for you. In assessing the replaceable value, we will take into account: the demand of that dress in the market, the availability to purchase that dress in the market, the condition of the dress before you hired it, and the rental fee that you’ve already made.

Which designer dresses do you stock?

Our collection includes designer dresses from: Ae’lkemi, Alex Perry, Alice McCall, Badgley Mischka, Bec & Bridge, Bronx And Banco, Camilla, Elle Zeitoune, Ellery, Grace & Hart, Lover The Label, Manning Cartel, Misha Collection, Nicola Finetti, Nicholas The Label, Rachel Gilbert, Self Portrait, Saint Laurent, Salvatore Ferragamo, KITX, Shona Joy, Tadashi Shoji, Wheels & Dollbaby and Zimmermann.

See the full list of designers we stock on our Designers page.

Our range continues to grow every day, with many more designers to come with every season! Our aim is to build a wardrobe with a large selection of designer dresses & accessories from a range of gorgeous designer brands. (Consider our wardrobe as 'your endless wardrobe', or as your new best friend - we won’t hesitate to lend you whatever you want!)

Can I request a dress or designer that is not featured on your site?

If a particular dress or designer is not featured in our collection, please contact us and we’ll see what we can do. We are always on the lookout for the best selection of designer dresses for our stunning wardrobe!

Does GlamCorner have a physical shop?

No, we are purely an online designer dress hire service.

How private is the personal information that I give to you?

The privacy of your personal information is very important to us. We will not disclose, rent or sell your information to anyone (except with your consent or if the law or our legitimate interests require us to). See our Privacy Policy for more details.

What sizes do you stock?

Currently they range in size from Australian 6 – 22. However, as our wardrobe expands, we will be adding more sizes.

What is your Australian Business Number (ABN)?

Our ABN is 43 155 435 788.

Size & Fit

Size Conversion Chart

Australia	AU 8 (1)	AU 10 (2)	AU 12 (3)	AU 14 (4)	AU 16 (6)	AU 18 (8)
International	XS	S	M	M/L	XL	XXL
UK	8	10	12	14	16	18
US	4	6	8	10	12	14
EU	36	38	40	42	44	46

Since sizing and cut varies between dresses and brands, please use this chart as a general guide. The sizing in this chart applies to this dress ONLY. If you need assistance selecting the proper size, please contact our friendly Customer Happiness Team.

What if the designer dress doesn’t fit, or I simply don’t like it?

No problem! Simply fill out the Return Request Form, send your dress back via the prepaid return bag within 24 hours of delivery (with tags still intact), and we’ll send you out a new size or offer a full refund. If for some reason we don’t have an alternative size, we’ll happily issue you a full refund. If you've selected the same-day delivery or express delivery option at the check-out, we will issue a full refund minus the shipping cost.

Please note that we may decline to offer a refund although it is within the specified return window if:

The GlamCorner tag has been removed or damaged, and/or
There are signs of wear and/or tear

If this is the case, we will advise you that your refund request has been declined.

How does the 'Backup Dress' work?

Your 'backup dress' can be any dress - a different size of the same dress, or a completely different style. It's up to you.
Please make sure the 'delivery date' of your backup dress is the same as your primary dress.
When you add a backup dress to your cart, the lower priced dress will automatically discount to $15.
Remove the tag only from the dress you choose to wear for your event. Untagged dresses are considered 'worn' and accrue the full rental price.
Kindly be reminded that including a Backup Dress in your order does not entitle you to wear both of them to an event. One of your dresses is required to be returned with its tag still intact and if not, it will be considered worn and you will be charged the full rental price of the Backup Dress (less the $15 you have already paid for it).
We recommend choosing two styles within a similar price range as the difference between two styles does not get refunded if you choose to wear the more expensive item.

Ordering & Payment

How does the online ordering work?: First, browse through our collection of designer dresses to find the dress you love. Then pick your size and the delivery date from the booking calendar availble on each product page, and select "Reserve Now". Then go through check-out to place your order.
How many designer dresses can I order at any one time?: Up to 3. If you ordered a dress that hasn’t been returned yet (because the rental period hasn’t finished), you are only able to order 2 additional dresses until the original dress is returned. Any questions, please contact us.
How long should I order my dress before my scheduled event?: We recommend you set your delivery date 1 – 2 days before your event to avoid any last-minute panics and to make sure everything’s perfect. Once your dress is reserved, we will send you a confirmation email. Remember, you can book your dress up to 6 months in advance.
How do I cancel my order?: In order to cancel your order, please contact our Customer Happiness Team.
If you contact us before we’ve dispatched your designer dress, we will cancel the order without any charge. However, if you contact us after we’ve dispatched your dress, we will issue a cancellation fee of $25. Please simply accept the order from the courier, fill out the Return Request Form and submit it within 24 hours of signing the receipt of delivery.
When will I receive my refund if I cancel the order?: Once we have received your unworn, tagged dress; as well as your refund request, we will email a refund request confirmation within 5 working days. The refund process can take approximately 10 – 20 days depending on the individual processing time of your credit card. The processing time can vary greatly between card issuers, and unfortunately we have no control over this.
Is there a fee for the delivery and return shipping?: The fastest shipping method is automatically applied at checkout to ensure your order is with you by 8pm on your requested date. Our shipping fee ranges between $13.95 - $25. This fee includes the delivery to you, and the return back to us (in a pre-paid satchel). The delivery fee only applies to full bookings. Standard Try On orders are free of shipping costs, however there is an additional fee of $15 if you wish to receive your Try On order on the same day.
What payment method does GlamCorner accept for hiring designer dresses?: We accept Visa, MasterCard, American Express, PayPal, AfterPay and ZipPay.
When will my credit card be charged?: Your credit card is charged as soon as we receive your order and confirm the availability of your requested dress. We may also charge your card for late fees if you haven't returned the garment back by the due date. A notification for this charge will be sent to you by SMS or email.
Will I get surcharged for using my credit card?: Absolutely not! We absorb the credit card processing fees. What you see is what you get, no hidden fees.

Delivery

How much does delivery cost?: The fastest shipping method is automatically applied at checkout to ensure your order is with you by 8pm on your requested date. Our shipping fee ranges between $13.95 - $25. This fee includes the delivery to you, and the return back to us (in a pre-paid satchel). The delivery fee only applies to full bookings. Standard Try On orders are free of shipping costs, however there is an additional fee of $15 if you wish to receive your Try On order on the same day. Kindly note that the return satchel is not provided for sale/clearance items.
Do you deliver on weekends?: We don't currently deliver on weekends. Although we'd love to, our couriers only operate on business days.
How long will it take for my designer dress to be delivered?: The estimated standard delivery time is 1-2 business days - depending on your location & the time you placed your order. If your order is placed before 11am (Sydney time), we will dispatch it on the same day, but if not, we will dispatch it the next working day.
If you place an order on a weekend or public holiday, then the order will be processed during business hours on the next business day.
What if I’d like to get my designer dress today?: We offer same-day delivery service in Sydney Metro area (within 20km of Sydney CBD) for orders placed before 3pm. Same-day delivery parcels will arrive at your door between 9am - 8pm (Sydney time) Monday through Friday.
What happens if my designer dress doesn’t arrive within the specified delivery time?: In the rare case that your dress doesn’t arrive within the specified delivery time, please contact our friendly Customer Happiness Team.
Can I track my items?: Yes. After we’ve dispatched your item we’ll send you a confirmation email which will include your tracking number and the estimated delivery date. If you do not have a tracking number, please feel free to contact our Customer Happiness Team to follow up your order. You can also track your order on our website - simply log in with your email and go to Orders page under 'My Account' section.
Do you deliver Australia-wide?: Yes, we deliver directly to your door anywhere in Australia to both residential and business addresses - in all major cities including Sydney, Melbourne, Brisbane, Gold Coast, Adelaide, Perth, Darwin - as well as rural areas.
Do you provide international shipping?: We are an Australian based retailer and are unable to ship internationally at this time.
Do I have to sign for my order?: No - you don't have to. Anyone present at the address at the time of delivery can sign on your behalf.
What happens if I am out when you deliver?: You have 2 options: we can either leave it at the nearest Post Office for you to pick up later, or we can leave it at your door. If you would like us to leave your packages at your door, please let us know in the 'Additional Notes' section in the check-out page.
Do you deliver to PO Boxes?: No. Unfortunately our couriers are not able to service PO boxes.

Returns

How do I return my dress?: Place your dress back into the packaging that it was sent in, and seal it. Stick the included returns label over the top of the existing label.
If the returns label is an Australia Post label, drop the parcel off at your nearest Post Office or yellow Express Postal Box.
If the returns label is a Sendle label, take the parcel to your nearest Sendle drop-off location.
Are there late fees if I return the dress late?: We send our customers a friendly reminder SMS on the return date to ensure they don't miss their return dates - so it's very rare that ladies send their dresses back late. However, if you do happen to miss your return date and send your dress back late, then a late fee of $30/day applies.; Late returns can be incredibly stressful for us and for the next customer who may have rented the same dress - so we hope you understand our rational behind this policy.
How do I know if you receive the dress that I return to you? I don’t want to be charged late fees…: We will send you an email to confirm as soon as we received your dress back. Please also note, all return postage bags have their own unique tracking number which allows you can to track your return if you wish.
What if my rental period ends on a Sunday or a public holiday?: That’s fine, just drop your box into the nearest yellow Express Postal Box. Your package will be sent back to us the following business day.

My Account

What is my account?: As a registered member, you can simply sign in to your account. There you can edit your account information, view your order, order status and store credits.
How do I create an account? How do I become a registered customer?: Simply go to Sign Up page to create your account for free.
How do I update my details on my account?: Firstly, login to your account to update your details. Once logged in, click 'my account' located on the top-right side of the page. Then click 'Profile' to update your details. Press 'Update' after you finish updating your details to ensure your details have been saved.
When can I redeem my store credits?: Your store credits will be automatically deducted from the Total Amount of your bag next time you check out.
How can I change my password?: Please simply login to your account - and go to 'Profile' page under 'My Account' menu. There, you will find 'change password' option. Enter your new password and press 'update'.

Store Credits

Do I need to have an account to earn store credits?

Yes, only a registered member can earn and redeem store credits. Membership is free.

How do I redeem my store credits?

Please follow these steps:

Sign In to your account
Add items to your bag and proceed to checkout as normal
If you have store credits, you will be presented with a box at the checkout where you can apply your credits
Once applied, we'll deduct your store credit from the Total Amount

Please note that store credits cannot be redeemed for cash.

Can I donate my store credits to my friend or family member?

Nope. Store credits are non-transferable.

Technical

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